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12 Month Warranty

Zero Office Furniture offers a broad range of second user executive and designer office chairs and furniture. All our chairs provide the highest level of comfort and are priced competitively. The office furniture we select has plenty of life left in it, hence why we provide a 12-month warranty. We always ensure our used chairs and seating are deep cleaned and, when needed, refurbished and upholstered to a high standard. All our office furniture is sourced with consideration for quality and functionality, ready for its next owner. 

Warranty 

Zero Office Furniture provides a 7-Day Return Window (see Return of Non-Defective Products below) and the following 12-month warranty. This warranty extends only to the original purchaser. 

All our used furniture is extensively tested and comes with this 12-month warranty to ensure items are as good as new furniture for our customer/s. 

Please note that any warranty services or questions must be accompanied by the original order number from the purchase transaction. The order number serves as your warranty number and must be retained. Zero Office Furniture will offer no warranty service without this number. 

Zero Office Furniture warrants the product for its function, workmanship and mechanical workings for 12-months from the original ship date. During this period, Zero Office Furniture will repair or replace defective parts with new or reconditioned parts at Zero Office Furniture’s option, without charge to you. 

The warranty does NOT cover against defects in materials or mesh seating.  

The warranty does NOT cover against improper use or damage to functionality from improper use. 

Shipping fees incurred from returns for under-warranty service ONLY, within the 7-Day Return Window, will be paid by Zero Office Furniture (see our Refund and Returns Policy). All shipping fees both to and from Zero Office Furniture following this 7-day period, and for the return of non-defective products (see Return of Non-defective Products below), must be paid by the customer. All returns, both during and following the 7-day period, must be affected via the Procedures for Obtaining Warranty Service described below. 

All original, replacement or refurbed parts actioned by Zero Office Furniture during its audit become the property of the Zero Office Furniture item for resale. Any audit to the chairs will be communicated in the advertisement for the item, made available to the customer on request, and will be covered by the warranty.  

Zero Office Furniture makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this office furniture other than as set forth below. 

Zero Office Furniture makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. 

Except as provided below, Zero Office Furniture is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the office furniture. Under no circumstances shall Zero Office Furniture be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the office furniture. 

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorised to make any modification, extension or addition to this warranty. 

Warranty Conditions 

The above 12-month Warranty is subject to the following conditions: 

  • This warranty extends only to products distributed and/or sold by Zero Office Furniture. It is effective only if the products are purchased and operated in the UK.

  • This warranty covers only normal use of the office furniture. Zero Office Furniture shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire or flood; or (iii) service or alteration by anyone other than an authorised Zero Office Furniture representative; (iv) damages incurred through irresponsible use or other non-recommended practices.

  • Receipt of sale or other proof of purchase must be retained to receive warranty service.

  • No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfilment of this warranty.
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    Return of Non-Defective Products 

    A non-defective product may be returned to Zero Office Furniture within seven (7) days of the invoice date for a refund of the original purchase price, with the following amendments/fees: 

  • Zero Office Furniture will refund neither the original shipping cost nor the shipping and handling fees incurred from the product's return.

  • No refund will be granted for office furniture that has been tampered with in any way, and thus jeopardizes Zero Office Furniture’s ability to remarket or resell the product. Zero Office Furniture maintains full discretion in decisions regarding a product's fitness for return or purpose.
     
  • To return a defective product, please contact our Customer Service Team for a Return Product Number (RPN) and follow the Return of Products Instructions below. The RPN is valid for 10 days from date of issuance. Returns will not be accepted without an RPN. Manufacturer restrictions apply. 

    Procedures for Obtaining Warranty Service

     

    RPN (Returning Product Number) Policy: 

    If repairs are required, the customer must obtain a RPN and provide proof of purchase to the Customer Service Team. RPN and services are rendered by Zero Office Furniture only. Any shipping costs after 7 days (starting from the original date of purchase) on any item returned for repair is the customer’s responsibility. All returned parts must have the RPN written clearly on the outside of the package and the supporting email from Zero Office Furniture giving the RPN number printed off and enclosed for Customer Service Team reference.  

    Should you have any problems with your office furniture, please follow these procedures or email sales@zero-officefurniture.co.uk

    Warranty Exclusions 

    This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. Under no circumstances will Zero Office Furniture be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Zero Office Furniture makes every effort to make sure all information on its website is correct.